Terms of Use
Lumina is published by Bioscope.ai, Inc. of Carmel, Indiana, USA ("Bioscope", "we", "us"). By using Lumina you agree to these terms and to Apple's Licensed Application End User License Agreement, which also applies. Contact: lumina-support@bioscope.ai.
What Lumina is
Lumina is an assistant powered by artificial intelligence. She can be wrong, out of date or incomplete. Check anything important yourself, and do not rely on her for medical, legal, financial or safety decisions, or in an emergency: call your local emergency number.
Your account
You sign in with Apple, and you must be at least 13 years old (or the minimum age in your country). Keep your device secure; what happens on your account is your responsibility. You can delete your account at any time in the app.
Acceptable use
Do not use Lumina to break the law, to harm, harass or deceive others, to create content that exploits children, to attack or overload our services, or to get around limits on your balance. We may suspend an account that does. If she says something harmful or wrong, please report it in the app (menu → Report a reply).
Circles: no tolerance for objectionable content or abuse
Circles let you message and share with people you invite. In a circle there is no tolerance for objectionable content or abusive users: no harassment, bullying, threats, hate, sexual content, content that exploits children, encouragement of self-harm, spam or scams. Lumina refuses messages with language like this before anyone gets them. You can block anyone in your circles (they are not told) and report a message or a member from the message or the member's name. Reports go to our team, who review each one within 24 hours and remove the content, the member from the circle, or the account, as it warrants. To reach us about a report: lumina-support@bioscope.ai.
Tokens and purchases
Lumina's work is measured in tokens. A new account starts with a free balance; more can be bought in the app through Apple's In-App Purchase, as packages or a monthly plan. Purchases are handled by Apple under its terms, including its refund process; a refunded purchase's tokens are removed from your balance. Tokens have no cash value, cannot be transferred, and are not refundable by us except as the law requires. A monthly plan renews until you cancel it in your Apple account settings. Prices and the tokens a package gives may change for future purchases.
Your content
What you say to Lumina stays yours. You let us process it, and let the services named in the Privacy Policy process it, only to provide Lumina to you. What she writes for you is yours to use, subject to the law and to others' rights.
Text messages
Lumina's assistant can text you, and people who opt in, from its own phone number, only after the recipient has texted START to that number (in the iPhone app, setup page 3, How to reach you, has a Text Lumina button for it). Message frequency varies; message and data rates may apply. Reply STOP to stop and HELP for help, or write to lumina-support@bioscope.ai. Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of any purchase. How your number and opt-in are handled: the Privacy Policy. The full texting terms: Texts from Lumina.
Third-party services
Lumina can show YouTube videos (under YouTube's Terms of Service), find places and directions with Google Maps, work with the Gmail, Google Calendar and Google Contacts of a Google account you connect (under Google's terms, and handled as the Privacy Policy says), play your Apple Music, and look things up on the web. Those services are governed by their own terms; we are not responsible for their content.
Availability and changes
We work to keep Lumina running but do not promise it will always be available or error-free. We may change or end features, and will update these terms with a new effective date; using Lumina after a change means you accept it.
Disclaimers and limits
Lumina is provided "as is", without warranties of any kind, to the extent the law allows. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to what you paid us in the twelve months before it. Nothing here limits rights you have under consumer law that cannot be limited.
Law
These terms are governed by the laws of the State of Indiana, USA, without regard to its conflict-of-laws rules, except where the law of your country of residence requires otherwise.